Candles Direct Reviews

High quality item, well priced and packaged. Happy Customer and recommended.

Received the wrong item, no response from the support for more than a month. Obviously, the item i got is cheaper than the one ordered.

Really disappointed as I emailed them to cancel my order within a few hours of ordering. They reply back after 2 days saying its too late and if I want a refund let them know. Now I replied back but getting postmaster delivery failure as this email address won't accept my emails! What a con!

Great company and I had good service. I managed to get some candles half price, which is fab for gifts! There was a slight blip but the company responded very quickly to me, and resolved the issue which is more than I can ask for! I’d use them again :)

I didnt even want to give this company ONE star !!
BEWARE!!!....This company is a SCAM !!!.....I placed an order and an item did not arrive ! I contacted them through email and the email was rejected !
They have a few emails so I tried the other.They replied asking me if I wanted a replacement but I had already informed them I wanted my money refunded. I have contacted them FOUR times through email and TWICE through FACEBOOK and they still havnt replied !
An absolute skam of a company. DO NOT ORDER FROM THIS COMPANY .....I will expose this skam !!

Received order , my candles jarr are broken from sending. I sent an email, no answer, send message no answer, i hope the packing can better and they send or pay it back.
I´m from Belgium

Ordered items on Monday morning, parcel arrived Friday morning. Well packaged and notified of dispatch with Royal mail. Would definitely recommend.

Like many recent reviewers I am really disappointed with the delivery service from Candles Direct. My order for Christmas candles, for delivery to Poland, was placed before mid-day on 14th Dec and on 15th I was told my parcel was on its way….9 days later the tracker still just says it was sent from Belfast on 17th Dec (why the two day delay when the company is based in Belfast?) and the Polish tracker has the same information, with nothing to say they have received the parcel 9 days after it was dispatched!
I have emailed CD today, but given the telephone number I found goes straight to voicemail, I don’t expect a quick response…..please be wary of using this company if you have a time sensitive order you want fulfilling.

Would like to give a review of the candle ordered on 15 December but it hasn’t arrived despite the fast shipping claim. I received an email the following day saying it had been dispatched via Royal Mail but the tracking number doesn’t work. This is a Christmas gift so not impressed. Have emailed customer service but no reply as yet. Other items from other companies are arriving within 1-2 days via Royal Mail….
Update, candle now received and also reply to email. Adjusted rating to 4 stars as candle smells gorgeous

Despite the ‘Fast Delivery’ claims on the website, I’m still waiting for the candle that I ordered two weeks ago.

Royal Mail and Covid are apparently to blame, but the fact that so many other customers are in the same boat (and I’ve ordered from elsewhere since, with delivery within two days), suggests otherwise.

As with other reviews I’m still waiting for an item dispatched on 11th December. First and last time for me with this company I’m afraid

Similar to one of the other reviews. Wrong item received and no response from customer services email. Was for a Christmas present as well Unable to recommend using this retailer.

Did get an email from Graeme assume of customer service to say my order was delivered. Which it was but had incorrect item. Ordered Xmas pudding candle but got black cherry (half the price I paid) Emailed back to this effect and again nothing. Facepalm. Too late for Xmas now

Received email from customer services saying if you send multiple emails you go to back of queue. They have apologized for the error and are sending replacement by first class post. Changed to 2 stars for now

Correct item Replacement arrived today. I understand mistakes happen and they have put it right. My only gripe is could do with auto response on email so you know your enquiry is being dealt with. No issues with product quality. 3 stars in the end

Placed an order on the 08/12/2021 still has not arrived the tracking number doesn't work and I have had no response to an email sent???

Well wrapped and fast delivery. Very pleased with the service.

I made contact with Candles Direct when my order was taking rather longer than expected to be delivered. True to their word, a replacement order was immediately despatched and the products received were absolutely fabulous. All credit, and sincere thanks, to their Customer Service team for delivering a FIRST CLASS service...especially so close to Christmas!